Get in Touch With Us
The Best Way to Reach Us
Email is the most reliable channel for getting hold of our team. Send your message to [email protected] and a real person will read it — we do not rely on automated replies to stand in for an actual answer.
If your enquiry relates to a specific casino or a specific free spins offer, mention the name in your subject line. It helps us route your message to whoever last checked that listing, which usually means a faster and more useful reply.
What We Can Help With
People write in for a range of reasons. Some of the most common include:
- Questions about a listing — if you're weighing up options like Raging Bull, Uptown Aces or Ignition and want clarification on how we arrived at a rating, ask us directly.
- Bonus terms and free spins queries — wagering requirements, expiry dates and maximum withdrawal caps vary between operators, and we're happy to point you back to the terms that apply to a specific offer.
- Corrections — welcome offers, licensing details and payment options change often. If something on this site looks out of date, tell us and we'll look into it.
- Content suggestions — if there's a topic you'd like us to cover, such as a particular payment method or a state-specific rule, let us know.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message and we'll point you towards support services and self-exclusion tools rather than treating it as a routine enquiry.
What Happens Once You Send a Message
Every message is reviewed by our editorial team. We aim to respond within two working days, though this can stretch slightly during busy periods. If your question needs input from more than one person — for example, a fact-check against an operator's current terms — we'll say so rather than leave you guessing.
We won't ask for sensitive financial details by email, and we won't ask you to deposit anything or click through to a casino as part of resolving a query. If a message asking for that ever appears to come from us, treat it as suspicious and do not act on it.
Before You Write In: A Few Things We Can't Do
We're a comparison and review site, not a casino operator, so there are limits to what we can help with directly:
- We can't process deposits, withdrawals or refunds — those requests go to the casino's own support team.
- We can't verify your identity or resolve account access issues on a third-party site.
- We can't guarantee any outcome from playing at a listed casino, and we won't advise on strategies to beat the house edge, because none exist.
For account-specific issues, the fastest route is usually the live chat or support line offered by the casino itself. Our role is to help you compare options and understand how bonuses, licensing and payments generally work before you sign up — including for readers researching alternatives such as our Best Non GamStop Casinos 2026 guide.
A Note on Accuracy and Independence
Top Online Casinos earns commission when readers sign up through some of the links on this site, but that relationship never decides how a casino is rated or ranked. If you notice anything that reads as promotional rather than honest, tell us — that kind of feedback directly shapes how we edit the site going forward.
Thank you for taking the time to reach out. We read everything that comes in, and we look forward to hearing from you.